FAQFrequently Asked Questions

Category

TENGA crysta FAQ

  • QIs the crysta reusable?
    A

    Yes! With proper washing and care, the crysta is reusable. Please note that product longevity may vary in accordance with methods and strength of use, lubricant choice, cleaning and storage methods, and overall maintenance.
    For best results, use TENGA HOLE LOTION and always follow care instructions.

  • QIs the crysta electronic?
    A

    The crysta is not electronic and may be enjoyed manually.

  • QWhat is different about each TENGA crysta?
    A

    Each crysta contains a completely different combination of internal texture and firm floating shapes embedded in the elastomer. Experience countless unique sensations by changing your grip during use.
    Please check each crysta product page to see photos of the internal designs and read more about each item.

  • QHow should I wash the crysta?
    A

    After use, wash thoroughly under running water, ensuring all residual fluids are completely removed.

     

    <Warning>
    ■ Wash with cold or tepid water.
    ■ Use only neutral or mild soap. Soaps high in acid or alkaline content may damage product material.
    ■ Do NOT wash with alcohol or other cleaners.
    ■ Please ensure the product is completely clean and dry before storing to help avoid mold and other build-up.

  • QHow should I dry the crysta?
    A

    The crysta’s packaging includes a drying stand. After removing excess water with a soft cloth, place the crysta on the Drying Case to air-dry.

     

    <Warning>

    ■ Please ensure the product is completely clean and dry before storing to help avoid mold and other build-up.

  • QHow should I store the crysta?
    A

    After ensuring the crysta is completely clean and dry, place the crysta on the Drying Case and cover with the Top Cover. Store in a cool, dry place away from direct sunlight.

  • QWhat should I use for lubrication with the crysta?
    A

    The crysta includes one sample pouch of TENGA HOLE LOTION [REAL].

    We recommend using TENGA HOLE LOTION for further uses. Please note that while the material of the interior (TPE) should be compatible with other water-based lubricants, we cannot be held responsible for any damage that may occur from third-party lubricants.
    Oils and silicone-based lubricants should not be used, as these can damage the material.

  • QHow should I lubricate the crysta?
    A

    Lubricate both the inside and around the insertion point to allow for smooth entry. Insufficient lubrication may make it difficult to insert, or cause discomfort during use.

  • QWhat are the size and properties of the crysta?
    A

    Stretchable Material

    Insertion Depth: Approx. 12cm
    Insertion Width: Approx. 5cm

     

    Reusable
    Sample pouch of lotion included

  • QWhat materials are used to make the crysta?
    A

    Materials: PE / PC / Elastomer
    Lotion: HOLE LOTION [REAL] (Red) Ingredients:
    Water, Glycerin, Sodium Polyacrylate, Ethanol, Hydroxyethylcellulose, Phenoxyethanol, Methylparaben, EDTA-2Na, Polysorbate 80, Sorbitan Cocoate, Fragrance

  • QHow should I dispose of the crysta?
    A

    Waste separation and recycling will differ according to region, so please refer to your local guidelines for further details on how to dispose of items made with the materials listed above.

  • QAre there fake or counterfeit TENGA items out there?
    A

    Currently there are a number of counterfeit TENGA items on the market. While they may look very similar to authentic TENGA products, the quality is far inferior and may even be dangerous to use.
    For further information about counterfeit items, click here.
    If you are concerned you may have purchased a counterfeit item, please contact us and we can help you determine the authenticity of your items.

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