Clarification on the Recent Email Incident for US Customers

On February 12, 2026, TENGA USA identified a localized security incident involving a single employee’s email account. To ensure transparency and prevent the spread of misinformation, we would like to clarify the following:

 

・Scope of Impact: This incident concerns a limited segment of our US customers who interacted with our customer service channel. Our global systems and databases outside of the US remain secure and unaffected.

 
・Data Involved: The information involved was limited to customer email addresses and related correspondence history. No sensitive personal data, such as Social Security numbers, billing/credit card information, or TENGA/iroha Store passwords were jeopardized in this incident.
 
・Attachment Safety: We want to state clearly that there is no risk to your device or data if the suspicious attachment was not opened. The risk was limited to the potential execution of the attachment within the specific “spam” window (February 12, 2026, between 12am and 1am PT).
 
・Our Proactive Response: As a strict precaution, we have already proactively contacted customers who may have been affected. This was done to prevent any further spread of the unsolicited emails and to ensure the ongoing safety of our community.
 
・Our Security Framework: Our email and e-commerce systems are managed through strict data siloing. Our e-commerce platforms are further protected by Multi-Factor Authentication (MFA) and rigorous user management to ensure customer data is only accessible to essential personnel. Furthermore, sensitive information such as payment details and passwords are encrypted and hashed by default, making them inaccessible even to TENGA employees.
 
・Ongoing Commitment: We are currently enhancing these security protocols further across all systems to prevent any future recurrence.
 
Recommended Actions: As part of responsible security practices, we encourage our customers to take the following measures to protect their personal information:

・Update your account passwords regularly.
・Avoid using the same password across multiple online platforms.
・Review your security settings and remain vigilant for any unusual activity.

 

We sincerely regret any concern this may have caused.
 
TENGA USA